Creating ‘Sticky’ websites

Written on July 6, 2009

Tactics to draw people back to your website

One of the biggest measurements of a website’s success is the stickiness of its visitor base. Generally web masters would rather have 1,000 visitors who return regularly (they are “stuck to the site”) as opposed to 3,000 visitors who only visit once or twice. These days the web is massive, carving out a niche for your site and gaining a following within that niche is the key to success.

There are many reasons why you should try to make your website as sticky as possible. Visitors who return regularly are more likely to purchase some of your products or services. If you have a membership site, then retaining your member base is critical for growing your income and long term success. Also, a faithful following will encourage viral promotion of your site.

There are “three C’s” of stickiness to remember, and they are:

Content

Regardless of the site’s design, without good content, the visitor will not come back or stay at the site for more than a few minutes. “Content is King” is a cliché, but true. High quality content is far and away the most important factor in attracting people back to a Web site consistently, and keeping them there for more than a few minutes when they do visit. It is said, in fact, that content is what drives 75 percent of consumers to return to their favourite sites.

In addition to your site being content rich, try to also keep it fresh. At least part of your site will be regularly updated, preferably at least once a month. This is why web sites which resemble online brochures generally fail in the stickiness stakes. Delivering the same content in a blog, posted in instalments, can be much more effective. This will encourage users to come back regularly, as they check in to see what new content you’ve added lately. This is stickiness in a nutshell.

Community

When a site attracts enough visitors with similar interests it has the potential to develop into a “community.” That can be very powerful for the site owner. Providing message forums, chat rooms, podcasts, user profiles, blogs, etc. are all tools to allow your visitors to interact with both you and each other. This also makes your site VERY sticky if you are able to develop a thriving community.

Rather than visiting your site once a month people may begin to visit it multiple times a week. Having a thriving community can be viewed as developing a site which is constantly developing its own content. Rather than requiring you to spend hours developing content, you can instead monitor the postings on your site to ensure they retain the kind of atmosphere you want for your site. As time goes by you may also be able to appoint some of your more responsible members to monitoring positions to do this job for you as well.

Communication

Communication is equally important as content and community. Communication includes building and maintaining your list, reaching out to people on it and interacting with visitors to your site. Try to respond to any question, comments, or feedback you receive promptly. This builds relationships with your visitors and will keep them coming back.

One of the best ways to reach out to customers is to provide quality, free information. For example, if you run a site teaching presentation skills tips and tricks, after your visitors have seen your “foot in the door” content located on your “splash page,” provide them with a discount on the first lesson of your course in exchange for their name and email address. You benefit from this by having names to attach to the IP addresses of your visitors. This provides you with more information about who is being drawn into your site. It is also important you use a quality auto-responder for this step, as communication is a critical part of your site and must be handled professionally.

One last note on communication: Be sure to provide your name and contact information clearly throughout your site. It will frustrate and turn away visitors if they have a question or comment and cannot figure out how to reach you.

How can NECSES Webdesign help?

NECSES Webdesign provides solutions for our clients’ online needs. We help generate ‘sticky’ websites through the inclusion of Content Management Systems (CMS) with ALL our websites.

This allows businesses to keep their website fresh and up to date whenever they like and can include a host of features, including; Blogs, Photo Galleries, Testimonials, online Polls, Chat functions, etc, that allow businesses to develop close relationships with their customers, and potential customers. Our content rich, search engine friendly and flexible websites provide you with everything you need to build your business on-line and ensure you get full return on your investment.