Bounce Rate Explained

Written on January 5, 2010

What is the Bounce Rate?

I’ve had a lot of people asking about this web metric recently. So just to clarify a few things on what it is and isn’t. The bounce rate is the amount of people who leave your site immediately on first arrival. A high bounce rate can be indicative of a number of things, but can also be influenced by a number of things.

Here’s a brief break down of a few of those:

1) Your content isn’t what they expected

So you turn up on a search for “bananas” when you are selling “apples”. Nothing much you can do about that, but don’t expect visitors to wait around. You may want to perhaps start growing a potential banana business by providing a page on your site about where they can find them.

2) Your site design isn’t professional

We make judgement calls on people’s appearances within 30 seconds of seeing someone. Unfortunately the same is true online. If we are in “buyer mode” then it is all the more important to make first impressions count. A poorly thought out navigation system, or an ugly site banner, could be enough to put people off.

3) Where you’ve been linked from

If you have been linked to from a highly trusted resource, the chances are your visitors will stay longer than if you get a link from say comments in a blog.

Think of it this way.

If you are stumbling on the web, and are in what I call the “bored browser” mindset, you will be fickle. If you have ever used StumbleUpon – you’ll know what I mean by this. If however you are in the “ready to learn” mindset you examine web pages more carefully, you read around the subject you are researching.

4) The speed of your site

If you are running on a slow server, people aren’t going to stick around. Better to invest in a lightning quick hosting package than to have visitors leave because they are waiting for pages to load.

5) Audience profile

Lets say for the sake of argument you are a retailer selling shoes. If your traffic is coming from young and hip social networks such as Bebo or Myspace or Facebook – you need to analyse how many of these people are bouncing. Adding additional tracking metrics can help you determine if your online stock is appealing to younger audiences, and can actually help shape your buying decisions. Remember that age can influence how fickle an audience potentially is.

Blue Sky Reflections

Written on October 9, 2009

Blue Sky Reflections wanted a website creating that  with a fresh, clean design that gave viewers a feeling that ‘anything is possible’. The site includes a content management system as standard and allows the addition of new pages and news articles, through the blog feature..

NECSES Webdesign also designed a logo for the website and the company as a whole, with business stationary also being produced by NECSES Webdesign.

Keith Houghton Book-keeping Services

Written on October 9, 2009

Keith Houghton Book Keeping Services required a website that promotes his book keeping and accountancy services as well as their administrative services to as wide an audience as possible.

NECSES Webdesign created a website that mirrored the company’s existing image of mainly black and white logos and added a touch of colour to the clean design. A content management system allows K H Book Keeping to update their website, whilst also allowing them to keep their clients informed of the latest changes to financial management through the News pages as well as linking to important websites. A customised contact form was also included in the website.

The brief also required NECSES Webdesign to re-design existing logos that would enable the company to retain theirprevious image and create logos more pertinent to the websites overall image.

Creating ‘Sticky’ websites

Written on July 6, 2009

Tactics to draw people back to your website

One of the biggest measurements of a website’s success is the stickiness of its visitor base. Generally web masters would rather have 1,000 visitors who return regularly (they are “stuck to the site”) as opposed to 3,000 visitors who only visit once or twice. These days the web is massive, carving out a niche for your site and gaining a following within that niche is the key to success.

There are many reasons why you should try to make your website as sticky as possible. Visitors who return regularly are more likely to purchase some of your products or services. If you have a membership site, then retaining your member base is critical for growing your income and long term success. Also, a faithful following will encourage viral promotion of your site.

There are “three C’s” of stickiness to remember, and they are:

Content

Regardless of the site’s design, without good content, the visitor will not come back or stay at the site for more than a few minutes. “Content is King” is a cliché, but true. High quality content is far and away the most important factor in attracting people back to a Web site consistently, and keeping them there for more than a few minutes when they do visit. It is said, in fact, that content is what drives 75 percent of consumers to return to their favourite sites.

In addition to your site being content rich, try to also keep it fresh. At least part of your site will be regularly updated, preferably at least once a month. This is why web sites which resemble online brochures generally fail in the stickiness stakes. Delivering the same content in a blog, posted in instalments, can be much more effective. This will encourage users to come back regularly, as they check in to see what new content you’ve added lately. This is stickiness in a nutshell.

Community

When a site attracts enough visitors with similar interests it has the potential to develop into a “community.” That can be very powerful for the site owner. Providing message forums, chat rooms, podcasts, user profiles, blogs, etc. are all tools to allow your visitors to interact with both you and each other. This also makes your site VERY sticky if you are able to develop a thriving community.

Rather than visiting your site once a month people may begin to visit it multiple times a week. Having a thriving community can be viewed as developing a site which is constantly developing its own content. Rather than requiring you to spend hours developing content, you can instead monitor the postings on your site to ensure they retain the kind of atmosphere you want for your site. As time goes by you may also be able to appoint some of your more responsible members to monitoring positions to do this job for you as well.

Communication

Communication is equally important as content and community. Communication includes building and maintaining your list, reaching out to people on it and interacting with visitors to your site. Try to respond to any question, comments, or feedback you receive promptly. This builds relationships with your visitors and will keep them coming back.

One of the best ways to reach out to customers is to provide quality, free information. For example, if you run a site teaching presentation skills tips and tricks, after your visitors have seen your “foot in the door” content located on your “splash page,” provide them with a discount on the first lesson of your course in exchange for their name and email address. You benefit from this by having names to attach to the IP addresses of your visitors. This provides you with more information about who is being drawn into your site. It is also important you use a quality auto-responder for this step, as communication is a critical part of your site and must be handled professionally.

One last note on communication: Be sure to provide your name and contact information clearly throughout your site. It will frustrate and turn away visitors if they have a question or comment and cannot figure out how to reach you.

How can NECSES Webdesign help?

NECSES Webdesign provides solutions for our clients’ online needs. We help generate ‘sticky’ websites through the inclusion of Content Management Systems (CMS) with ALL our websites.

This allows businesses to keep their website fresh and up to date whenever they like and can include a host of features, including; Blogs, Photo Galleries, Testimonials, online Polls, Chat functions, etc, that allow businesses to develop close relationships with their customers, and potential customers. Our content rich, search engine friendly and flexible websites provide you with everything you need to build your business on-line and ensure you get full return on your investment.

JH Counselling Services

Written on June 2, 2009

JH Counselling Services are a small practice based in Bury St Edmunds working with a limited budget. We were able to design a website that fit this budget whilst also incorporating a content management system AND designing the company logo and business cards.

Excelan Chauffeur Service

Written on June 2, 2009

A chauffeur service requiring an online booking facility with an integrated content management system and logo design. The site has an in-built gallery and will also allow customers to leave feedback; enhancing the reputation of this business in a competitive market.

Tinkerbells Day Nursery

Written on May 29, 2009

Working within a limited budget this day nursery chain required a warm, eye catching website that promoted it’s child friendly, fun approach to it’s business. The site had to adhere to copyright issues, so a complete re-draw of the Tinkerbells character was carried out. The contact form needed to be delivered to the relevant branch as well as the need for a photo gallery highlighting the nurseies fun, learning centred approach to childcare. As an added feature the site also has it’s own content management system allowing the nursery to update the web site’s content.