Bounce Rate Explained

Written on January 5, 2010

What is the Bounce Rate?

I’ve had a lot of people asking about this web metric recently. So just to clarify a few things on what it is and isn’t. The bounce rate is the amount of people who leave your site immediately on first arrival. A high bounce rate can be indicative of a number of things, but can also be influenced by a number of things.

Here’s a brief break down of a few of those:

1) Your content isn’t what they expected

So you turn up on a search for “bananas” when you are selling “apples”. Nothing much you can do about that, but don’t expect visitors to wait around. You may want to perhaps start growing a potential banana business by providing a page on your site about where they can find them.

2) Your site design isn’t professional

We make judgement calls on people’s appearances within 30 seconds of seeing someone. Unfortunately the same is true online. If we are in “buyer mode” then it is all the more important to make first impressions count. A poorly thought out navigation system, or an ugly site banner, could be enough to put people off.

3) Where you’ve been linked from

If you have been linked to from a highly trusted resource, the chances are your visitors will stay longer than if you get a link from say comments in a blog.

Think of it this way.

If you are stumbling on the web, and are in what I call the “bored browser” mindset, you will be fickle. If you have ever used StumbleUpon – you’ll know what I mean by this. If however you are in the “ready to learn” mindset you examine web pages more carefully, you read around the subject you are researching.

4) The speed of your site

If you are running on a slow server, people aren’t going to stick around. Better to invest in a lightning quick hosting package than to have visitors leave because they are waiting for pages to load.

5) Audience profile

Lets say for the sake of argument you are a retailer selling shoes. If your traffic is coming from young and hip social networks such as Bebo or Myspace or Facebook – you need to analyse how many of these people are bouncing. Adding additional tracking metrics can help you determine if your online stock is appealing to younger audiences, and can actually help shape your buying decisions. Remember that age can influence how fickle an audience potentially is.

Off line Marketing ideas

Written on December 3, 2009

A lot of us work hard to promote our online business but one thing we might forget is that we can get a lot of traffic by promoting offline as well. Following is a list of ideas you can use to promote your online business, offline.

1. Brochures – Brochures are a great marketing tool because you can provide a lot of information about you and your business. Contact your local Chamber of Commerce and other businesses to see if you can put out your brochures.

2. Newspaper Ads – Run classified ads in some local or not so local newspapers. Remember these points when writing your ads:

• You must get the reader’s attention.
• Once you get their attention, you must keep them interested.
• Turn their interest in desire for your products.
• Give them a call to action!

3. Radio Ads – Check with popular radio stations to see what they charge for a short ad and make the ad pop as much as possible.

4. Promotional Items – Have your URL printed on caps, t-shirts, sweatshirts, etc. and give them to as many people as you can to wear. This can be very effective in getting your business known.

5. Postcards – Postcards are very cost effective and versatile. You can announce new items, offer special deals, promote a special business event or announce your website and what types of products/services you offer.

6. Offline Networking – Join your local Chamber of Commerce. Get involved in business clubs and groups and talk about your business whenever possible.

7. Car Signs – These are great products because they allow you to advertise your business wherever you go – family outings, running errands, visiting family, etc!

8. Business Cards – Design your business card wisely. They are no longer just for listing your name and address! Have your business card double as a coupon or gift certificate. Hand them out whenever the opportunity becomes available.

9. Flyers – Distributing flyers is a very affordable way to market your online business. Be sure to specify what service/product you offer and use incentives to get people to ACT NOW. You can also encourage people to pass the word if your products/services can help anyone they know. Parades and other public events are great opportunities for handing out your flyers.

10. TV Ads – TV ads are a bit more expensive but if you have the budget it would definitely be worth looking into.

11. Coupons – Print out coupons and hand them out wherever and whenever you can. Offer special deals, sales discounts, etc. This can lead to many sales and a larger customer base.

12. Freebies and Samples – People love getting things for free. Offer small items as free samples. You have seen grocery stores do this many times. Give a free sample of a good product and you will get more sales!

13. Letterheads – Have your business name and URL on everything that gets mailed out of your office/home. You never know who will be reading it and if they might take an interest in your products/services/opportunity.

14. Catalogs – If possible, have catalogs made and distribute them as much as possible. Use direct mail as well, if you can. Offer x amount of dollars off their first order or a free gift with first order.

15. The Yellow Pages – Get listed in the Yellow Pages so more people can find out who you are and what you offer!

16. Billboards/Signs – We all notice billboards and signs and they can be very effective in increasing your business.

17. Job Fairs – If you offer a good business opportunity, make it known by participating in job fairs and career days.

18. Print Magazines – Purchase advertising or try submitting articles to various print magazines. Getting an article published can do a lot for your online business.

19. Greeting Cards – Send personal greeting cards or even thank you notes to all your customers as well as people who expressed an interest in what you offer. This is guaranteed to make a lasting impression!

20. Gift Certificates – Print out gift certificates and distribute them as much as possible. Put them in mailings both personal and business. Work with other businesses to distribute each other’s certificates (complementary not competing businesses).

21. Community Involvement – Getting involved in your community events and activities can be one of the most effective ways to get your business noticed. Volunteer for school activities, work for charities, attend social functions, etc.

Social Network Marketing or SEO?

Written on December 3, 2009

There’s much to be said about the respective values of social media and SEO, both as individual entities and a collective. A cornerstone of search engine optimization is linking, while social media is all about being, well, sociable. But which is better today?

That’s very much a question that’s open to debate, depending on who you ask, you could expect to hear a whole range of answers. Networking has become ingrained in the Internet marketer’s psyche, building relationships while interacting with your fellow professionals and consumers. But can it really compete with building an impressive linking infrastructure when it comes to marketing your website online?

Let’s start with the positives…

Both techniques work in very different ways. You build links by making requests, payments (only to the right people – directories and the sort) and creating content that causes a stir. Networking can of course help this process. When you get noticed by more people, they may be inclined to link to you; there’s no certainty of course, but social media is a way of raising a profile and showing off your expertise to the world – prime link bait conditions.

There are easy ways to get links and hard ways. Even if you create a fantastic blog, a great new piece of shareware or a stunning design, there’s no assurance that people will find you. Quality links are often those that happen organically, the kind of thing that you can’t force. Article submission and press releases will assure you of at least one (sometimes more) link back to your site; while the every little bit helps strategy is a good one, that link can take time to gain and time is precious, particularly when the outcome doesn’t quite justify the means.

Of course the main reason most people create an article or release, at least in an SEO capacity, is to get it picked up and syndicated across a number of sites. The dream ticket is a major news agency picking up a story on their newswire and sending it global; this, of course, is extremely rare. For this to happen, it needs to be relevant, it needs to be interesting and it needs to provide something new. Regurgitating the same stuff over and over again may save time, but that could well prove to be a false economy.

But once again we’re thrust back into the realms of Web 2.0. If you want to get people talking about your content, you may first need to start shouting about it. Herein lies the weakness though of social media.

…Now for the negatives

There is still a cloud of mysticism that hangs over the social side of the Internet. Just how effective is it? If you have the time to dedicate to interact with the wider community day in day out, then the benefits can’t be argued. Normal people have become celebrities, while the celebrities themselves have been out there growing legions of new fans. All very positive. But what is the value of a follower or a friend? Commenting on blogs, reciprocating tweets and conversing offers a fantastic community spirit; allowing users worldwide to get involved in a continuous conversation.

What all this won’t do, necessarily, is improve your site and its strength. You might get traffic, in fact you will almost certainly get traffic, but if this comes from the same basic group of people, none of whom have the slightest interest in using your business or buying your products, is it really worth the investment of time? Friends and followers aren’t just an ego trip; it shows a level of influence and provides a wider sphere of influence. A strong linking strategy though goes further.

Every link you earn will join a wider group of inbound pointers. Google likes websites that people like pointing to. Therefore, Google likes nothing more than a site with links going to all pages, coming from a variety of sources and in a natural fashion. While there are dangerous links out there, toxic ones that will cause more damage than good, these can be avoided and banished if need be.

Whether it’s on a directory, bolted onto an article or has come from a respected source organically, the power of the link is hard to question. Aside from a permanent new gateway for targeted traffíc to find you, it adds vital strength to your website’s overall profile. PageRank maybe all but defunct, but that doesn’t mean that links are treading the same path.

We wouldn’t ever discourage people from using social media; it has fantastic potential and is evolving all the time. But if website promotion and search engine marketing is what you’re looking to do, the tried and trusted link may well prove a more constructive use of your time. It maybe a quieter way of going about things, anti-social even, but links get you seen on search engines and search engines get you seen by consumers.

Your online profile may ebb and flow, your popularity wane, but when you build a strong link profile you create stability and open the door to continued development. They are the foundation to any successful site; so while it’s always nice to have flighty friends, the stability and long-term benefit of a link is still very much the method of choice for most.

Template Website: The Pros and Cons

Written on October 22, 2009

While NECSES Webdesign does not build template websites we do want to give consumers all the facts about template sites so they can make an educated decision about what type of website best suits them. Below is a list of the pros and cons of template websites.

Pros of Template Websites

Template websites are a less expensive method of making websites. Template websites are a lot easier and take less time to create than custom websites which is what the site cost should reflect. While template websites should be cheaper than custom websites, that is not always the case. Many website design companies say they build custom websites but in reality they build template websites and charge clients for a custom website.

So how can you avoid paying too much for a template website? Get a quote from a custom website design company and compare it to the price of a template website company. Since template websites require a lot less work than custom websites, the price of a template website should be significantly lower than that of a custom website. If the custom website is close or lower in price than a template website than just go for the custom website.

Template websites are usually simple designs that take less time to build than custom websites. Template websites are less complex and have less functionality than custom websites thus taking less time to build and get running. Companies that are looking to get an online presence up immediately may decide to go with a template website.

It seems as though there are many more website design companies that offer template websites than custom websites. That being said, it could be easier for a business to find a template website company than a custom website company. More availability could make it that much quicker to find a website design company to build a template website than a custom website.

Cons of Template Websites

While template websites usually offer simple and clean designs, they can be very limiting. With a template you get what you see. Template websites are very limited in the changes that can be made to the design and functionalities that can be added. For many companies paying less money for a website is not worth the limitations offered by template websites. Companies should not build websites around a template but websites should be built around a company. Custom websites properly reflect who a company is and what they do, while template websites most of the time do not properly reflect this.

The simplicity of template websites does not let companies stand apart from others. Custom websites stand out from template sites because many template websites look similar and don’t offer much distinction. While template websites are very similar and plain, you can design custom websites any way you want allowing businesses to have a more professional unique appearance.

Most template websites are not search engine optimized. If a website is not search engine optimized it is likely to not be found in search results. What good is a website if it cannot be found? One of the reasons NECSES Webdesign builds custom websites is so that they are search engine optimized. If you want a website to show up higher in search engines then a template website is not the way to go.

Many smaller companies may be fine with having a limited amount of website functionality but larger companies especially require more functionality than template websites offer. Template websites are premade so they are not built to suit any particular company. Larger companies should choose a custom website design company to work with rather than a template company so that the website will be built around all of their needs.

Template websites are quick and easy to build because they work from a pre-made design and structure. Premade designs work for some companies, but they limit what can be done to the site. As a business grows their website should grow with them. Template websites cannot be built scalable so as a business grows and changes their website will not work for them.

With all of the cons associated with template websites, why would any company use a template site? Template websites may save companies money initially, but will cost more money and cause problems in the long run. Custom websites are the perfect solution for nearly every business. Contact NECSES Webdesign to discuss how a custom search engine optimized website can help your business.

Landing pages – can they help achieve more sales?

Written on August 27, 2009

Building a great landing page should be on top of any business’s priority list if you want your website visitors transformed into customers.

While a great looking website can grab the attention of your visitors, a strong landing page will keep them involved and get them to buy your products or services.

Wikipedia defines a landing page as:

‘The page that appears when a potential customer clicks on an advertisement or a search-engine result link. The page will usually display content that is a logical extension of the advertisement or link, and that is optimized to feature specific keywords or phrases for indexing by search engines.’

Wikipedia’s definition sums it up nicely but there is certainly more to a great landing page then relevant and keyword rich content. Here are 10 things that you should be looking at when optimizing a landing page:

Relevant Content

A landing page’s content should be directly related to organic search results, PPC campaign, anchor text in inbound links and any other targeted inbound advertising, online and offline. If people don’t get what they expect, they will be more likely to leave.

Multiple Landing Pages

A landing page shouldn’t necessarily be your homepage. In many instances a homepage is a good landing page. However, for more targeted traffic and better results, you want a landing page to be focused on a specific offering and specific call for action. To accomplish this, a given website should have multiple landing pages. Create some deep link landing pages that will focus on a specific proposition and your conversion rate will be higher.

Focus on Functionality

More and more visitors seem to judge the professionalism and credibility of a site by its design. To satisfy this, many website owners concentrate on the design aspect instead of focusing on its functionality. A well-designed landing page is essentially worthless if the prospect can’t accomplish anything. While I wouldn’t suggest skimping on the design, it shouldn’t be your priority. Focus on the exact steps you want your visitor to take and design a page with that in mind.

Call To Action

You got visitors to your landing page, now direct them to take action. Make it clear and highly noticeable without overwhelming your audience. Whether it’s a sign-up form or a “buy now” button, make it the focus of your page.

Send a Clear Message

Keep your landing page clean and clutter free so your visitors stay focused on your message. Emphasize the biggest reasons that they should carry out the applicable call to action with larger text, contrasting colors, images. Make it easier for them to scan the content by using lists and getting right to the point.

Provide Incentive

Bribing your visitors with freebies and samples is a proven method of enticing them to sign up. Provide more than your competition but don’t sell yourself short either. Provide a list of reasons why your offering is better and what exactly the visitor can expect. Provide references and testimonials.

Make Visitors Stay

Avoid sending your visitors to another page unless it is absolutely necessary. That includes any internal navigation as well as external banners. If you eliminate all distractions and limit navigation options, you stand a better chance of keeping your visitors around.

Simple is Better

Make it easy for your visitors to complete the action you want them to. Less confusion and decision making for your visitor means better conversions rate for your landing page. Don’t provide multiple choices and throw in optional extras. Focus on the pitch the page was created for.

Power of Freebies

Everyone likes free offers. They are hard to resist and can be a powerful conversion tool. Whether a call to action is free or something free is received as a result of carrying out a call to action, it certainly doesn’t hurt. If your competition charges for something and you provide it for free, you’ll win the customer. Remember, just because you make a free offer doesn’t mean that it shouldn’t be quality.

Provide Guarantees

Providing a guarantee for your customers inspires confidence in your products or service. A money back guurantee or price guarantee could be the factor that sways your visitor to buy from you.
Testing

Testing various text, call to action forms, layouts will give you a true idea what produces the best results as far as conversion. With NECSES Webdesign’s content management system websites, you have control of your website and can make changes instantly, making the testing process that much easier.

Creating a successful and effective landing page takes a lot of work but should be the focus for anyone involved with a website. As a website owner you must be aware of the components that comprise a solid landing page. After all this can mean a website’s success or failure.

3 steps to sales satisfaction

Written on August 26, 2009

Sales Completion: How to get it

One of the main problems in Internet marketing is that it is often a “winner takes it all” game. That means that the best website will get the deal and all other websites will get nothing, no matter how good they are.

Suppose someone wants to book driving lessons in Bury St Edmunds. They may search Google for driving instructors in Suffolk, take a look at the top 10 results and then decide to book  their driving lessons with one of the sites. That means that one site gets the sale and the other 9 sites get nothing.

Your sales can dramatically increase if your website is just slightly better

The above has an important implication: you just have to be slightly better than your competitors to get many more sales. If you make the change from being one of the discarded sites to the site that is chosen by the searcher then your sales will increase dramatically. You’ll make the change from getting nothing to getting everything.

How to be better than your competitors?

1. Choose the right keywords

Being better than your competitors starts with choosing the right keywords. If you target keywords that aren’t used by the people who want to buy then you might get a lot of visitors but no sales. Your web pages should be optimized for keywords that attract people who are looking for the products and services that you sell on your website and who are ready to buy.

2. You must be in the top 10 results

While it is important to target the right keywords, your website must also be found on the first result page of Google, Yahoo and Bing to attract customers.
Most people only take a look at the top 10 results on the first result page. If your website cannot be found on the first result page for your keywords then potential customers won’t find your website.

3. Your website must be convincing

It’s not enough to be listed on the first search engine result page. Your website must also be convincing. It should give the customer what he is looking for, it should have a professional design and it should make it as easy as possible to buy your product or book your services. That is why it is so important to work on improving the conversion rate of your web pages. By improving your conversion rate, you can generate more money “out of thin air” from your existing rankings.

A trustworthy and professional website with a good conversion rate also has positive side-effects. Your customers probably will stay longer with your company and people are more likely to link to your website.

The winner takes it all

It takes some time to optimize your web pages, but it is worth the effort. Even small changes can have a huge impact on the number of sales that you get. Make the change from being one of the discarded sites to the site that gets the sale and your sales should improve.

Remember that your competitors are also working on their websites. Even if you are better than your competitors you have to continue with the optimization to stay ahead.

NECSES Webdesign’s content management system inclusive websites give businesses the flexibility to manage their search engine opptimisation themselves, allowing them to constantly monitor the effectiveness of their site’s optimisation and adjust accordingly. For further information on how our websites can be of benefit to your business please click here

Blogging. Good for customers – good for business

Written on August 24, 2009

If you blog, you know that it’s good for your business.

But how — and how much?

To answer these questions, I looked at data from 1,531 HubSpot customers (mostly small- and medium-sized businesses). 795 of the businesses in my sample blogged, 736 didn’t.
The data was crystal clear: Companies that blog have far better marketing results. Specifically, the average company that blogs has:

• 55% more visitors
• 97% more inbound links
• 434% more indexed pages

Take a look for yourself in the graphs below:

Why are website visitors important? Because more visitors mean more people to convert to leads and sales.

Why are inbound links important? Because they signal authority to search engines, thus increasing your chances of getting found in those search engines.

Is your website working for you or against you?

Written on July 24, 2009

Evaluating your current website in a recession can make you money

During an economic slowdown it’s essential that businesses maximise their sales and marketing potential as well as ensuring that expenditure is monitored closely.  Usually in a recession one of the first budgets to be cut is the marketing budget when, theoretically, that should be one of the budgets that is maintained or increased. The real question is, are your marketing tools effective?

In this digital age your website should be seen as the major advertising tool at your company’s disposal and ensuring your website works for your business is critical to the overall success and well being of the business. You should be asking yourself the following questions:

• Are customers finding our website? – If your website is not search engine optimised then potential customers may never find you. It’s no good thinking that because you have a website that you will come top of the search engine rankings – you have to make it easy for the search engines to find you and help you up the rankings
• Is our website putting people off buying our products or services? – It is important that your website’s information is up to date and it’s design is user-friendly.  If you have an outdated website, potential customers may be put off from doing business with you, as this is seen as a reflection of your company. A site that leads users down blind alleys can also be taking your customers away or leaving them frustrated. For these reasons, and others, it is best to keep your content fresh, check that your site is helping to sell your products and services and updated  at least every 2-3 years to ensure it stays modern looking
• Are we missing sales opportunities through our website? – An e-commerce site means that customers can buy your products 24/7 – not just during your opening hours – potentially increasing your sales with no extra drain on resources. Also, you could be missing out on advertising opportunities for companies you supply to, for instance. This could be a crucial revenue generator
• Am I spending excessive money on website maintenance? – In these tough times every penny counts. Having a built-in Content Management System on your website means you can update your site to reflect the current issues within your company – making it more relevant to your customers as well as being a cost saving
• Do we provide new services that aren’t detailed on our website? - It’s surprising how businesses change; new skills sets within the business, new business services and products provided, a change in focus of the company: all things that should be shown on your website. But not only for potential customers to read, for the search engines too, so your search engine optimisation needs to reflect these changes

At NECSES Webdesign we have solutions to all these questions, including content management systems that allow you to update the content of your website yourself, search engine optimisation services, web development services and unique web designs that reflect your company in the best possible light. So, give us a call at let us analyse your website and see where we can help make your business more profitable.

Creating ‘Sticky’ websites

Written on July 6, 2009

Tactics to draw people back to your website

One of the biggest measurements of a website’s success is the stickiness of its visitor base. Generally web masters would rather have 1,000 visitors who return regularly (they are “stuck to the site”) as opposed to 3,000 visitors who only visit once or twice. These days the web is massive, carving out a niche for your site and gaining a following within that niche is the key to success.

There are many reasons why you should try to make your website as sticky as possible. Visitors who return regularly are more likely to purchase some of your products or services. If you have a membership site, then retaining your member base is critical for growing your income and long term success. Also, a faithful following will encourage viral promotion of your site.

There are “three C’s” of stickiness to remember, and they are:

Content

Regardless of the site’s design, without good content, the visitor will not come back or stay at the site for more than a few minutes. “Content is King” is a cliché, but true. High quality content is far and away the most important factor in attracting people back to a Web site consistently, and keeping them there for more than a few minutes when they do visit. It is said, in fact, that content is what drives 75 percent of consumers to return to their favourite sites.

In addition to your site being content rich, try to also keep it fresh. At least part of your site will be regularly updated, preferably at least once a month. This is why web sites which resemble online brochures generally fail in the stickiness stakes. Delivering the same content in a blog, posted in instalments, can be much more effective. This will encourage users to come back regularly, as they check in to see what new content you’ve added lately. This is stickiness in a nutshell.

Community

When a site attracts enough visitors with similar interests it has the potential to develop into a “community.” That can be very powerful for the site owner. Providing message forums, chat rooms, podcasts, user profiles, blogs, etc. are all tools to allow your visitors to interact with both you and each other. This also makes your site VERY sticky if you are able to develop a thriving community.

Rather than visiting your site once a month people may begin to visit it multiple times a week. Having a thriving community can be viewed as developing a site which is constantly developing its own content. Rather than requiring you to spend hours developing content, you can instead monitor the postings on your site to ensure they retain the kind of atmosphere you want for your site. As time goes by you may also be able to appoint some of your more responsible members to monitoring positions to do this job for you as well.

Communication

Communication is equally important as content and community. Communication includes building and maintaining your list, reaching out to people on it and interacting with visitors to your site. Try to respond to any question, comments, or feedback you receive promptly. This builds relationships with your visitors and will keep them coming back.

One of the best ways to reach out to customers is to provide quality, free information. For example, if you run a site teaching presentation skills tips and tricks, after your visitors have seen your “foot in the door” content located on your “splash page,” provide them with a discount on the first lesson of your course in exchange for their name and email address. You benefit from this by having names to attach to the IP addresses of your visitors. This provides you with more information about who is being drawn into your site. It is also important you use a quality auto-responder for this step, as communication is a critical part of your site and must be handled professionally.

One last note on communication: Be sure to provide your name and contact information clearly throughout your site. It will frustrate and turn away visitors if they have a question or comment and cannot figure out how to reach you.

How can NECSES Webdesign help?

NECSES Webdesign provides solutions for our clients’ online needs. We help generate ‘sticky’ websites through the inclusion of Content Management Systems (CMS) with ALL our websites.

This allows businesses to keep their website fresh and up to date whenever they like and can include a host of features, including; Blogs, Photo Galleries, Testimonials, online Polls, Chat functions, etc, that allow businesses to develop close relationships with their customers, and potential customers. Our content rich, search engine friendly and flexible websites provide you with everything you need to build your business on-line and ensure you get full return on your investment.